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FAQ

Questions answered.

Everything tradesmen ask us before signing up.

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The product
How does the phone number setup work exactly?+

We connect Alexis to your existing number. When someone calls and you don't pick up, Alexis takes over. You never miss the call — you just don't have to answer it yourself.

What can Alexis handle besides new bookings?+

FetchLine is built as a 24/7 AI front desk, not just a missed-call bot. Depending on the rules you approve, Alexis can answer common customer questions, handle rescheduling and cancellations, share rough pricing guidance you provide, and follow up after jobs she booked to ask the customer for a Google review.

How does Alexis know what to say about my business?+

We train Alexis on your business name, trade, city, services, and availability. She only speaks from what you've told us — no made-up prices or promises.

What happens if a customer calls about something Alexis can't handle?+

Alexis tells the caller someone will follow up, then texts you their name, number, and what they asked. Nothing falls through the cracks.

Can I update what Alexis says after I'm live?+

Yes — any time. Email us what you want changed and we'll handle it. You never touch anything yourself.

Does it work with my existing calendar?+

Yes — FetchLine works with Google Calendar, Outlook Calendar, iCloud Calendar, and Calendly. We connect Alexis to whichever one you already use during setup. Bookings appear directly in your calendar, and the customer gets an automatic confirmation text.

Setup & pricing
What exactly does the $100 setup fee cover?+

It covers building and configuring your AI front desk from scratch — business training, call rules, calendar connection, testing, and the customer workflows you choose to enable. You pay it once, never again.

Are there any hidden fees or overage charges?+

No hidden fees. $350/month includes up to 200 calls answered by Alexis — no per-minute charges within that. If you're consistently going over 200 calls a month, you'd move to our custom High Volume plan, which is still a flat rate with no per-minute billing.

How does billing work month to month?+

You're billed $350 CAD monthly through Stripe. Your billing date is set when you first subscribe and stays the same each month. You'll receive an automatic receipt by email. If a payment fails, we'll notify you right away and give you time to resolve it before any service interruption.

What happens to my number if I cancel?+

When you cancel, your FetchLine AI front desk stays active until the end of your current billing period. After that, the FetchLine connection is removed and your number goes back to ringing as normal.

Do you offer any discounts?+

We have a referral program — refer another tradesman who signs up and stays active for 30 days, and you both get 50% off your next month ($175 credit). There's no limit on how many referrals you can make.

Still have questions? Text us directly.

Email hello@fetchline.ca →