By completing the onboarding form and making payment, you confirm you have read and agree to these Terms of Service in full. If you have any questions before signing up, email us at hello@fetchline.ca.
FetchLine provides an AI-powered front-desk and phone receptionist service for Canadian trade businesses. Once onboarded, we configure a dedicated business phone number and AI agent on your behalf that answers inbound calls, qualifies leads, and books appointments according to the information you provide during setup.
Setup is completed within 72 hours of receiving your completed onboarding form and confirmed payment. FetchLine manages all technical configuration — you are not required to have any technical knowledge.
FetchLine charges the following fees:
All payments are processed securely through Stripe. By providing your payment information, you authorize FetchLine to charge your payment method for the amounts above on the schedule described. Prices are in Canadian dollars and do not include applicable taxes.
We stand behind our service and want every client to be satisfied. Our refund policy is as follows:
You may cancel your FetchLine subscription at any time by emailing hello@fetchline.ca. Cancellations take effect at the end of your current billing period — you will retain full service access until then and will not be charged for the following month.
FetchLine reserves the right to cancel or suspend service at any time if a client violates these terms, fails to make payment, or engages in conduct that harms FetchLine or its operations.
FetchLine's total liability to you for any claim arising out of or related to this agreement or the service shall not exceed the total amount you paid to FetchLine in the 30 days prior to the event giving rise to the claim.
FetchLine is not liable for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost clients, or business interruption, even if we have been advised of the possibility of such damages.
FetchLine provides a tool to help you capture and manage inbound calls. We do not guarantee any specific number of bookings, leads, or revenue outcomes as a result of using our service. Results depend on factors outside of our control, including your call volume, market conditions, and how you run your business.
The FetchLine AI front-desk service is designed to perform professionally, but it may occasionally make errors or mishandle a call. FetchLine is not liable for any lost business resulting from AI errors.
Information you provide during onboarding (business name, services, availability, etc.) is used solely to configure and operate your FetchLine AI front desk. We do not sell your data to third parties.
Call recordings and transcripts generated through your FetchLine number may be stored for quality and troubleshooting purposes. By using the service, you agree to notify callers that calls may be recorded, as required by applicable Canadian law.
You agree not to use FetchLine for any unlawful purpose or in any way that could damage, disable, or harm the service. You are responsible for ensuring that your use of the service complies with all applicable laws in your province and country.
FetchLine may update these Terms of Service from time to time. When we do, we will notify active clients by email at least 14 days before changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
Questions about these terms? Reach out anytime:
These terms are governed by the laws of the Province of Ontario, Canada.